Our Mission
At HavenStay Metrics, our unwavering mission is to empower hospitality leaders with the data-driven clarity and expert guidance needed to thrive and innovate in an ever-evolving market. We translate complex analytics into actionable strategies, ensuring our partners achieve peak performance and unparalleled guest satisfaction.
The Story of HavenStay Metrics
HavenStay Metrics was born from a clear vision shared by its founders: to bridge the critical gap between raw operational data and actionable strategic insights within the hospitality sector. With backgrounds deeply rooted in both hotel management and advanced data science, they observed firsthand how hoteliers often struggled to leverage the vast amounts of information at their fingertips into tangible improvements.
Recognizing this challenge, they set out to create a consultancy that would not only provide cutting-edge analytical tools but also offer the practical, expert guidance necessary to implement data-driven solutions effectively. From a humble beginning with a focus on local Nashville hotels, HavenStay Metrics has grown into a trusted partner for properties across the nation, driven by a commitment to excellence and innovation.
Our core values define who we are and how we operate:
- Integrity: Upholding the highest ethical standards in all our analytics and recommendations.
- Partnership: Collaborating closely with clients, understanding their unique challenges, and celebrating their successes.
- Innovation: Continuously exploring new methodologies and technologies to deliver superior insights.
Meet Our Experts
Arthur Pendelton
Founder & CEO
Arthur brings 20 years of experience in luxury hotel management and a keen eye for market dynamics. His vision for data-driven hospitality sparked the creation of HavenStay Metrics.
Dr. Lena Khan
Head of Analytics
With a Ph.D. in Data Science and a passion for complex algorithms, Lena leads our analytical team, transforming raw data into precise, actionable insights for our clients.
Marcus Thorne
Lead Hospitality Consultant
Marcus's extensive background in revenue management and operational efficiency makes him invaluable in translating analytical findings into practical, implementable strategies for hotels.