Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
This Privacy Policy describes how HavenStay Metrics ("we," "us," or "our") collects, uses, and discloses information that we obtain about visitors to our website, users of our services, and individuals who communicate with us. By visiting our website, or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect information directly from you when you provide it to us, automatically as you navigate through the site, and from third-party sources.
Information You Provide to Us:
- Contact Information: Such as your name, company name, email address, phone number, and mailing address when you fill out forms on our website, request a consultation, or subscribe to newsletters.
- Service-Related Information: Information you provide when using our services, which may include operational data, performance metrics, and guest feedback related to your hospitality business.
- Communications: Records of your correspondence with us, including emails and inquiry forms.
Information Collected Automatically:
As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Usage Details: Information about your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
- Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience and analyze website usage. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our website or any products or services we offer or provide.
- To improve our website, products, or services.
- For marketing and advertising purposes, with your consent where required.
3. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business (e.g., payment processors, hosting providers, analytics providers).
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of HavenStay Metrics’ assets.
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of HavenStay Metrics, our customers, or others.
4. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.
5. Your Choices and Rights
You have certain rights regarding your personal information, including:
- Accessing and Correcting Your Information: You can review and change your personal information by logging into the website and visiting your account profile page, or by contacting us directly.
- Opting Out of Marketing Communications: You can opt out of receiving future marketing emails from us by following the unsubscribe instructions provided in those emails.
- Cookie Preferences: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
6. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any linked sites you visit.
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website.
8. Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.
9. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
HavenStay Metrics
2847 Belle Meade Blvd, Suite 300
Nashville, TN 37205, USA
Phone: (615) 873-9004
Email: info@havenstaymetrics.com
Last Updated: October 26, 2023